We’re hiring a Customer Success Manager to help enterprise clients adopt and realize value from our technology platforms. You’ll manage onboarding, drive platform usage, build strong stakeholder relationships, and ensure customers achieve their business and technical goals.

Key Responsibilities:
Lead customer onboarding, platform setup, integrations, and API mapping
Drive adoption across API modules (Design, Build, Secure, Observe, Distribute)
Deliver training, best practices, and enablement sessions
Manage relationships with business, CIO/CTO, engineering, architecture, and security teams
Conduct business reviews and align platform value with customer objectives
Monitor account health, address risks, and prevent churn
Identify upsell/cross-sell opportunities and support expansion
Capture success stories and cultivate customer advocates

Qualifications:
5+ years in Customer Success, Technical Account Management, or Enterprise SaaS
Strong understanding of APIs, integrations, cloud technologies, or DevOps
Excellent communication, stakeholder management, and problem-solving skills
Proven track record in driving adoption and growing enterprise accounts

Requirements

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